Top 5 Free Call Center Scheduling Software You Need To Know

Call center scheduling software helps plan shifts, assign tasks, and ensure agents aren’t overworked. In fact, well-scheduled teams can improve productivity by up to 20%.

With the right software, agents stay organized, tasks don’t overlap, and campaigns run smoothly. In this blog, we will see the top scheduling tools and the benefits of call center scheduling software.

But before that, let’s understand the basics of call center scheduling.

What is call center scheduling?

Call center scheduling is an exercise focused on employee management often facilitated by employee scheduling software. Here, an agent’s tasks are scheduled based on different elements. Three such primary factors are: 

1. Call volume
2. Agent availability
3. Agent skillset

In the U.S., call centers score an average customer satisfaction (CSAT) of 72%–85%. The right call center scheduling software not only boosts efficiency and prevents agent burnout but also improves team collaboration, reduces wait times. 

CallHub’s automated scheduling makes this easier with these aspects:

1. Call volume: With CallHub’s range of auto dialers, you can match the right dialing mode to your campaign needs. A power dialer connects agents to one contact at a time, giving them space for deeper conversations — perfect for following up with past donors or persuading undecided voters. A predictive dialer, on the other hand, dials multiple numbers at once and routes answered calls to available agents, making it ideal for quick GOTV reminders or nonprofit event invites.
2. Agent availability: The predictive dialer adjusts the dial rate based on the call center agents’ availability, call durations, call volume, etc. This helps your agents not overwork and have a healthy balance. 
3. Agent skill set: Based on insights from CallHub’s analytics tool, understand what your agents are best suited for. Depending on their performance in each calling campaign, you can assign them to different use cases like high-volume calls, persuasive calls, cold calls, and more.

Read more on powerful call center analytics for better ROI in 2025 for your campaigns.

Additionally, creating a balanced schedule for your representatives is a key part of a manager’s role. A good schedule should:

1. Use their skills effectively
2. Allow sufficient rest and breaks
3. Meet client needs efficiently

Without these, productivity can drop, agents may burn out, and customer satisfaction can suffer..

However, creating an efficient work schedule can be challenging, as agents often have specific priorities and constraints. A call center scheduling software makes this easier by letting you update schedules, add ad-hoc tasks on the go, and view all schedules at a glance to spot and fix potential gaps.

Read more: The best call center management practices and strategies

What is the best call center scheduling software?

Here are five call center scheduling tools we recommend:

With a call center scheduling software, both managers and agents get easy access to all the scheduled tasks. The visual overview of all the schedules helps reduce labor costs by assigning the right agents for the right tasks with the right tools and staying compliant with industry regulations.  Here are five call center scheduling tools we recommend:

1. CallHub

CallHub’s call center software simplifies scheduling by letting you assign individual agents or entire teams to calling campaigns. Calls can be automatically distributed, making it easy to manage shifts and ensure even workloads, and with CallHub’s mobile app, agents can manage their schedules and join campaigns on the go.

Here are some highlighted features of CallHub: 

• Let agents choose their preferred connection: phone, browser, or dial-in.

• It’s TCPA, HIPAA, SOC2, and GDPR compliant. 
• Assign calls using multiple dialer modes, such as power, predictive, auto, etc. 
• Track agent performance and campaign progress in real-time analytics. 
• Integrate seamlessly with popular CRM tools for better contact sync.
• Quickly recruit new agents via the CallHub community.

Pricing: Pay-as-you-go model. Click here for more details. 

1. Connecteam

With Connecteam, you can create individual and team members’ shifts and simplify scheduling from shift planning to distribution. You can create schedules easily with a calendar view, templates, and drag-and-drop options, and share them with your team.  

This helps you avoid conflicts, and you can also manage the scheduling from anywhere.  

Some features of this scheduling software:

• Send push notifications to agents with detailed shift information.
• Track progress and get notified upon execution, status changes, shift rejections, etc., in real-time.
• Manage agent scheduling from anywhere by adding or editing shifts, swapping users, assigning tasks, and more.
• Leverage customizable drag-and-drop templates to minimize set-up time.
• Communicate internally using shift-specific messaging boards, in-app chats, employee directories, and more.

Pricing: Starts at $29/month for up to 30 users.

2. TixTime scheduling software for call center operations

Tixtime helps you with timesheets, schedules, payroll, etc., all in one place. 

Let’s see what they have:

• Schedule tasks based on agents’ availability. This improves agents’ service quality.
• Eliminate schedule overlaps, thus ending task planning confusion.
• Set up automated reminders for agents in real time.  These automated reminders save time.
• Stay on budget by assigning the right number of people for a task.
• Visualize schedules based on locations and departments.
• Manage payroll systems based on the number of working hours. 

Pricing: Starts at $379/month for up to 3 teams of 100 employees.

Also read: 9 Ways through which you can handle heavy traffic of calls

3. Snap Schedule

Snap Schedule call center scheduling software is designed to help organizations with a multi-site workforce and is flexible for customer demands. The software works on all types of devices including mobile apps, laptops, and desktops, letting agents request changes in their schedules on the fly. 

Main features:

• Manage labor processes and modify schedules in real-time.
• Create transparent schedules so employees have a say in their work shifts.
• Schedule the right people at the right time with access to accurate performance data.
• Control labor costs with automated calculation of work hours, overtime, day-offs, etc.
• Schedule tasks in line with labor laws, agent contracts, and collective agreements.  

Pricing: $450 per user/year.   

4. TCP call center scheduling software

With TCP call center employee scheduling software, you can create multiple schedules seamlessly depending on agent availability and skills. You can also manage last-minute changes on the fly and notify your agents through the app. 

Key features:

• Leverage custom templates to schedule tasks and use forecasting to create conflict-free schedules.
• Communicate last-minute changes around schedules through effective communication and let employees update their availability.
• Eliminate overtime and overstaffing even during last-minte scheduling adjustments using TCP’s user-friendly interface, intuitive budgeting tool, and custom reporting

Pricing: Starts at $5 per user/month.

5. ZoomShift

ZoomShift is a cloud-based call center scheduling software that comes with both web and mobile versions. With push notifications, the software focuses on agents’ priorities and lets the campaign managers know of their availability.

Key features:

• Shift-swapping capabilities so an agent can find a replacement.
• Alerts for when employees are nearing overtime and for early clock-ins.
• Ability to change schedules on the fly and team members’ collaboration facilities. 

Pricing: Starts at $1.50 per member/month. 

Comparing all,

Benefits of a call center scheduling software

A call center scheduling software benefits an organization by optimizing the critical aspects of work management with customer satisfaction. Here are some:

• Build the right schedules and copy them as required. 
• See your team’s schedules and performance in real-time and build on them.
• Track labor working hours and costs, and efficiently manage campaigns.
• Improve effective communication with your agents through notifications and alerts.
• Manage agent requests with ease from a single place.
• Stay compliant with labor laws and industry regulations. 

With a call center scheduling software, you can easily modify shift planning schedules to accommodate your changing needs. Now, let’s see some call center scheduling tools that are leading in the industry.  

Read Next: The Complete Call Center Software Buyer’s Guide: What to Look Out For

FAQs: Call center scheduling software

1. Which is the best software for call centers?

There’s no one-size-fits-all best—your choice depends on your goals. For instance, CallHub offers flexible, compliant, and scalable scheduling with pay-as-you-go pricing, powerful dialer options, real-time analytics, and seamless CRM integration. 

2. What is call center scheduling?

It’s simply planning who works when, so the right number of agents are on duty to handle calls smoothly without overloading anyone.

3. How to automate a call center?

By using AI and automation tools—like intelligent call routing, chatbots, IVR systems, and dialers—you can handle repetitive tasks efficiently, improve service levels, and free agents for complex issues.

4. Can call center scheduling software integrate with CRM?

Yes – some platforms sync directly with your CRM to keep contact and campaign data up to date. Choose a platform that provides such a feature. 

Get started

Choosing the right call center scheduling software starts with understanding what your team needs. Match your goals with the features, and you’ll find the perfect fit.

If you’re looking for a flexible, easy-to-use, and campaign-friendly tool, CallHub is a great place to start—and you get $250 in free credits to try it out.

It helps you keep your agents happy, your team organized, and your campaigns running smoothly.

Featured image: Photo by Arlington Research on Unsplash

Sindhu Prabhu

A marketer with 5+ years of experience. Loves sharing insights on making campaigns work better, connecting with your audience effectively, and using smart communication strategies that deliver results.